Returns
We accept returns under the Consumer Acts Right 2015, allowing returns on items if they are not fit for purpose i.e., if an item has defects and is damaged in transit. However, we can assure our buyers, that all of our items are inspected before packaging and delivery. We offer an exchange if the item sizes you ordered do not fit. To note, this will incur an additional charge for return postage. In addition, unlike other vintage outlets and label stores, our items are brand new. We also provide a 100% money-back guarantee in the unlikely event an item goes missing.
UK Returns
Please fill out a customer support ticket on our website to let our team know you’d like to return your item/s and specify the reason why.
Our team will provide you with the information you’ll need in order to register your return online and then provide you with our returns address so you can send the item/s back to us using a tracked delivery service. (Please include your original packaging.)
Once the item arrives back at our fulfillment centre, our team will inspect it and see if the product is in a sellable condition. If so, we will arrange a refund for the card used to process the original order.
If we find the item to not be in a sellable condition, we will contact you and arrange redelivery for you. The customer will be liable for this postage charge.
International Returns
Please fill out a customer support ticket on our website to let our team know you’d like to return your item/s and specify the reason why.
Our team will then provide you with our returns address so you can send the item/s back to us using a tracked delivery service. (Please include your original packaging.)
Once the item arrives back at our fulfillment centre, our team will inspect it and see if the product is in a sellable condition. If so, we will arrange a refund for the card used to process the original order.
If we find the item to not be in a sellable condition, we will contact you and arrange redelivery for you. The customer will be liable for this postage charge.
- Please note you may be requested to provide proof of purchase when requesting a refund.
- Please allow up to 5 working days from when the items arrive back at our fulfillment center for the payment to be processed.
- If you have any questions, please contact our support team from here.